CeramicSpeed is a leading high-end brand in the cycling industry. We have a strong brand and are continuously working to improve and strengthen our presence among cycling enthusiasts all over the world. We are now looking for an Account Specialist to support our customers with first class sales and customer service from our Americas division in the Boulder, Colorado office.
The position
As an Account Specialist, we expect you to work independently within a team-based, diverse, fast-paced environment. You will be expected to build and maintain professional relationships with outside sales reps, wholesale partners and individual customers all while keeping in mind aggressive growth targets/sales goals. You need to have the ability to translate teachable bicycle jargon to common terms for end consumers and the desire to help people and solve problems.
Your responsibilities will include:
- Sales order processing, support, and customer service including proactive upselling
- Providing customer service & product information to end users, outside sales reps and retail partners
- Answering telephone, live chat and email questions
- Processing warranties
- Keeping inventory of event & shipping supplies
The Americas office is an autonomous team that works collaboratively with our parent company in Denmark; consistently coordinating and aligning with each other as well as our Danish colleagues to make sure no synergies are lost.
To be successful in this position, it is important that you enjoy and manage work independently within a collaborative framework. You are a self-starter with high prioritization skills able to identify priorities inside of a task list. It is important that you pay attention to details and are open-minded and curious to seek out and collaborate to find solutions.
Your background
We expect that you have some of the following experience and/or skills:
- Sales and customer service experience and skills
- Comfortable with bicycle componentry
- Excellent written and verbal communication skills.
- Able to work efficiently and independently and as part of the team.
- Microsoft Dynamics 365 or other ERP system experience a plus.
We offer
We are the American division of a Danish company with a unique brand and high ambitions. You will be working together with competent and passionate colleagues, in an informal organization. The working place is 100% smoke free.
This is a non-exempt position with an annual base salary range of $45,000 - $55,000/year.
Benefits include:
- 5 weeks paid time off
- Medical, dental and vision insurance
- 401k with 5% company match
- Supplemental life insurance
- Long-term disability
- Exercise within work hours
- Danish lunch and fruit scheme
The position is in Niwot (Boulder), Colorado.
Apply Now
Please send you application and CV by mail to job-accountspecialist@ceramicspeed.com with the subject line "Account Specialist" and indicate where you have seen the job.
Application deadline is as soon as possible.
We will conduct interviews continuously, and the position will be filled as soon as we have found the right candidate.
If you have any questions about the position, you are welcome to contact Shauna Sadow, srs@ceramicspeed.com.
About CeramicSpeed
Founded in 2004, CeramicSpeed is now one of the world's leading manufacturers of ceramic bearing products for the bicycle industry and industrial applications. We have more than 20 years of experience in developing bearings with extremely low friction and unrivalled durability. All our products are handmade in Denmark.
We are leaders in our field and have a business model that makes our product range, quality and customer service unique in the market.
For more information visit: www.ceramicspeed.com
CeramicSpeed is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.